If your question is not covered below, please contact us at email@example.com
1. Are Whamisa products environmentally friendly and vegan friendly?
All Whamisa products are environmentally friendly both in packaging and content.
All products are made from natural ingredients and vegetarian friendly. Whilst we have vegan friendly products, some products include ingredients from bees (beeswax, honey or royal jelly). Please check ingredients carefully if this is an issue for you.
2. Are the products tested on animals?
No. We are proud to be cruelty free. Our products are not tested on animals.
3. Where are the products from?
All Whamisa products are directly from company headquarters, ENS Korea Co. Ltd, based in Korea. Products are carefully managed and despatched to you from the UK. All customer service will be handled by our London based team.
4. Which countries do you deliver to?
*** DUE TO COVID-19, WE ARE UNFORTUNATELY ONLY ABLE TO TAKE UK ORDERS UNTIL FURTHER NOTICE**
Andorra, Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, UAE, UK
*All Europe-ex UK, US and Canada shipping suspended until further notice.
Please see Delivery and Returns for details.
If you are in a country not listed above and would like to order, please contact us at: firstname.lastname@example.org and we will work with you to arrange this. Please note for orders to countries outside of the EU, we are not responsible customs duties, taxes or fees.
5. Free delivery
UK: We are pleased to offer free shipping for all standard deliveries over £35 to the UK.
* Europe ex-UK shipping suspended until further notice.*
We are pleased to offer free shipping for all deliveries to Europe ex-UK countries for deliveries over £70.
* US shipping suspended until further notice.*
We are pleased to offer free shipping for all deliveries over £100.
*Canada shipping suspended until further notice.*
We are pleased to offer free shipping for all deliveries over £130.
UAE : We are pleased to offer free shipping for all deliveries over £150.
6. Can promotional codes be used together?
Only one promotional code can be used at a time.
7. What payment types are accepted?
We accept payments through Paypal and credit cards from American Express, Visa and MasterCard.
8. Can I amend my order?
Unfortunately, we cannot amend the orders after they have been placed. However, please do contact us with any potential amendments as soon as possible and we will try to accommodate.
9. Returns and exchanges (applicable to Europe + UK only)
If for any reason you’re not satisfied with your purchase we are happy to refund products, provided they are returned in their original packaging in an unopened and unused condition. You must notify us of returns within 14 days of receiving the products. We will send you a confirmation email detailing the return and further instructions.
10. My order arrived damaged
We want your order to arrive safely. If your order arrives damaged, please email photographs as soon as possible and include details of any leaks or breakages. Please keep the product and packaging until the issue has been resolved.
Please send images to email@example.com so we can arrange prompt despatch of a duplicate item if necessary.
11. My order arrived incomplete
Our warehouse team are extremely careful but occasionally mistakes can happen. If an item is missing (and you were not contacted about a stock shortage) or you’ve received the wrong product, please contact us as soon as possible and attach photographs if helpful.
For missing items, we will verify with the warehouse and arrange despatch of the relevant product as quickly as possible.
If we’ve sent you a product in error, we ask that you email a photograph showing what you’ve received so we can make arrangements to rectify the issue.
12. My order has not been delivered yet
If your order has not arrived within the estimated 3-7 business days after you received your despatch email, please contact us. Please note deliveries outside of Europe (i.e. US, Canada) can take longer.
Please check your address and contact details are correct. We cannot take responsibility for failed deliveries due to incorrect details.
13. International orders
Please note for orders to countries outside of the EU, we are not responsible for lost deliveries, customs duties, taxes or fees.